New York City continues to innovate for business and leisure travelers alike with the launch of a powerful new AI tool.

NYC Tourism + Conventions has introduced Libby, an advanced AI-powered multilingual travel assistant designed to elevate the visitor experience across all five boroughs of New York City. Leveraging the award-winning GuideGeek technology, Libby delivers personalized recommendations, tailored itineraries, and real-time insights in more than 60 languages, making planning seamless for international business and corporate travelers.

A Smarter Travel Resource for Global Business Travelers

Libby builds on the success of Ellis, the first AI chatbot dedicated to meeting and event planners that was launched earlier this year. Ellis was created specifically for the MICE market, helping conference organizers, corporate event planners, and meeting professionals explore venues, services, and local options with fast, intelligent responses. Ellis significantly increased engagement with NYC Tourism’s MICE portal in its first month, a clear signal that AI-driven tools can enhance business event planning efficiency.

Libby complements Ellis by serving both corporate visitors and leisure travelers — offering quick access to curated experiences across NYC’s dynamic neighborhoods. For corporate stays, client hospitality, or team excursions around major events, Libby can provide up-to-the-minute recommendations for dining, entertainment, transportation, and cultural highlights tailored to business needs and group interests.

Multilingual and Easy to Access

With support for 60 languages, Libby removes language barriers for the diverse international travelers that frequent New York City for business and corporate events. Whether your team is arriving for a conference, incentive trip, or executive meeting, the AI assistant helps visitors make the most of their time in the city without confusion or friction.

Libby is available directly on the NYC Tourism website via a chat icon, and through popular messaging platforms like WhatsApp and Instagram, allowing business travelers to get instant support while on the go. The tool will also be rolled out on more than 4,000 LinkNYC digital kiosks, making navigation and city discovery more accessible than ever.

Supporting Major Global Events and Corporate Demand

New York City is gearing up for major international gatherings — including the America 250 celebrations and the 2026 FIFA World Cup — which are expected to attract tens of thousands of business visitors. Libby enhances the city’s infrastructure for global tourism and corporate travel by providing real-time, culturally aware guidance for meetings, hospitality, and after-hours experiences.

Why Choose New York City: The Premier Destination for Incentives and Corporate Events

When it comes to hosting unforgettable incentive programs and high-impact corporate events, few destinations rival New York City. As a global capital of business, culture, finance, and innovation, NYC offers the perfect combination of prestige, accessibility, and world-class experiences that elevate meetings and reward top performers.

Unmatched Accessibility for Global Teams

New York City is one of the most connected cities in the world, served by three major international airports and direct routes from key business hubs across North America, Europe, the Middle East, and Asia. For multinational organizations planning incentive travel or large-scale conferences, this connectivity simplifies logistics and reduces travel time for attendees. Once in the city, an extensive public transportation network and walkable neighborhoods make it easy for groups to navigate efficiently.

World-Class Venues for Every Event Format

From iconic ballrooms and luxury rooftop spaces to cutting-edge conference centers and unique industrial lofts, NYC offers venues to suit every brand personality and event objective. Planners can host executive summits overlooking Central Park, product launches in Manhattan’s trendsetting districts, or gala dinners with skyline views that create lasting impressions. The city’s hospitality infrastructure is equally impressive, with thousands of hotel rooms ranging from global luxury brands to boutique lifestyle properties ideal for buyouts and VIP stays.

The Place for Top Incentive Travel

Incentive programs thrive on inspiration and exclusivity, and New York delivers both effortlessly. Private Broadway experiences, behind-the-scenes cultural tours, Michelin-starred dining, yacht charters around Manhattan, and VIP sporting events are just a few of the curated experiences available. The city’s energy alone creates excitement, making it a powerful motivator for sales teams and high achievers.

Diverse Experiences in One Destination

One of NYC’s greatest strengths is its diversity. In a single trip, attendees can explore global cuisine, cutting-edge art, historic landmarks, and vibrant neighborhoods across five boroughs. This variety allows planners to design highly personalized programs that reflect company culture and attendee interests, whether focused on innovation, luxury, creativity, or community engagement.

A Proven MICE Destination

As a long-standing leader in the MICE sector, New York City offers experienced suppliers, professional destination services, and seamless event production support. The city is accustomed to hosting global conventions, executive retreats, and high-profile corporate gatherings, ensuring planners have the expertise and infrastructure needed for flawless execution.

For organizations seeking a destination that combines business credibility with unforgettable experiences, New York City remains one of the world’s most compelling choices for incentives and corporate events.